Shipping Policy – Lucarat

At Lucarat, we strive to deliver your exquisite jewelry pieces with care and efficiency. Below are the details of our shipping process to ensure a seamless experience.

Shipping Destinations

We currently ship worldwide to most countries. If your location is not available at checkout, please contact us for assistance.

Processing Time

• All orders are handcrafted with care and processed within 1-3 business days (excluding weekends and holidays).

• Custom or personalized orders may require additional time (5-7 business days)—we’ll notify you if delays occur.

Shipping Options & Delivery Times

Delivery times are estimates and may vary due to customs, weather, or carrier delays.

Order Tracking

• Once your order ships, you’ll receive a confirmation email with a tracking number.

• Track your package directly through our partnered carriers (e.g., FedEx, DHL, USPS).

Shipping Insurance & Protection

• All orders include complimentary insurance against loss or damage during transit.

• If your package is lost or arrives damaged, please contact us within 7 days of delivery.

Customs & Import Fees

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.

• Lucarat is not liable for delays due to customs inspections.

Returns & Exchanges Due to Shipping Issues

• Wrong/missing item? Contact us within 48 hours of delivery for a resolution.

• See our Return Policy for full details.

FAQ

Q: Can I expedite my order?
A: Yes! Select Express Shipping at checkout for faster delivery.

Q: What if my address is incorrect?
A: Notify us immediately at [customer support email]. We can only modify addresses before shipment.

Q: Do you offer free shipping?
A: Yes! Free standard shipping on orders over [X amount].

Need Help?
Contact our support team at [email] or call [phone number]. We’re happy to assist!

Design Tips for Your Website:

• Use a clean, easy-to-read layout with bullet points for scannability.

• Highlight free shipping thresholds or promotions in a banner.

• Link to your Return Policy and Contact Page for clarity.

Let me know if you'd like to add anything (e.g., eco-friendly packaging details, local pickup options)!

💎 Lucarat – Jewelry Delivered with Care. 💎