Frequently Asked Questions
Privacy and Security
How do you ensure the privacy and security of customer information?
We take privacy and security seriously. We employ industry-standard encryption technologies to safeguard customer data and ensure secure transmission of information. Additionally, we have strict internal policies and access controls in place to protect customer information from unauthorized access.
Do you share customer information with third parties?
We respect the privacy of our customers and do not share their information with third parties except as necessary to fulfill orders or comply with legal requirements. Our comprehensive privacy policy outlines how customer information is handled and protected. You can review our privacy policy on our website for more details.
About Us
What is your company's mission and vision?
Our company's mission is to provide exquisite diamond and jewelry pieces that celebrate special moments in life. We strive to offer exceptional quality, craftsmanship, and personalized service to our valued customers. Our vision is to be a trusted destination for unique and timeless jewelry, creating cherished memories for generations to come.
Our Diamonds and Jewelry
Are your diamonds and gemstones natural or synthetic?
We offer a wide selection of both natural diamonds and gemstones. Each product listing will specify the origin of the stone.
How can I be sure of the quality of the diamonds and gemstones?
We provide detailed descriptions and specifications for each diamond and gemstone, including information about the cut, clarity, color, and carat weight. Additionally, our gemstones are certified by reputable gemological laboratories, ensuring their authenticity and quality.
Shipping
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy or contact our customer support for more information on international shipping options and rates.
How long does it take for an order to be shipped?
Diamonds International strives to process and ship orders as quickly as possible. The estimated processing time for each order is mentioned on the product page. Once the order is shipped, the delivery time depends on the shipping method chosen during checkout and the destination.
Can I track my order?
Yes, we provide tracking information for all shipped orders. Once your order is dispatched, we will email you the tracking details, which you can use to monitor the progress of your shipment.
What are the shipping costs?
Shipping costs vary based on the destination, shipping method chosen, and the total weight of the package. You can view the shipping costs during the checkout process before making your payment.